Return Policy

Please reach out to our customer service team at hello@diviofficial.com. Our team will be able to assist you with all eligible returns. Please keep in mind, after an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.

DOMESTIC RETURN POLICY FOR DIVI

Divi has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. If you find that within this time frame, your scalp or hair does not respond well to the products, or you would simply like to find a better product, you are welcome to reach out to our customer service team via email hello@diviofficial.com and we will take care of you.

We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.

If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement, unless the package was incorrectly shipped, or you received defective merchandise. We also require customers to package their returns appropriately. If products are returned and damaged in shipping, we, unfortunately, cannot honor a reimbursement.

INTERNATIONAL RETURN POLICY FOR DIVI

Divi has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. If you find that within this time frame, your scalp or hair does not respond well to the products, or you would simply like to find a better product, you are welcome to reach out to our customer service team via email hello@diviofficial.com and we will take care of you.

To process an international return, all you will need to do is send your bottles to the warehouse nearest to you:

Pangaea Holdings Inc. - Divi Official
6155 Belgrave Road #2 Mississauga, ON. L5R 4E6, Canada

Pangaea Logistics B.V. - Divi Official
Hoevenseweg 41
4877 LA Etten-Leur, Netherlands

Pangaea Logistics Pte Ltd. - Divi Official
8 Pandan Crescent #01-01
Singapore 128464

Pangaea Holdings Inc. - Divi Official
C/- PO Box 138
Moorebank NSW 1875 Australia

For international orders we unfortunately do not cover/refund shipping costs or accept in-person returns. Once you have shipped the products, you will need to email us at hello@diviofficial.com with a photo of your returned shipment receipt showing the warehouse as the destination. If your receipt does not specify a destination, you can also provide one of the following as your proof of return:
1) an active return tracking number, OR
2) a photo of your package clearly labeled with a return destination.

DAMAGED OR MISSING PRODUCT

If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 14 business days of when the package was delivered. Contact hello@diviofficial.com for assistance.

CANCELLATION OR ORDER CHANGE

If you would like to cancel or make changes to your order, we ask that you reach out to us at hello@diviofficial.com.

If your product has already shipped prior to a cancellation request or order change request we ask that you then refer to our return policy for further instruction.

CUSTOMS FEES

We cover 80% of a customer's shipping cost, the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.